Terms of Sale


The Website is a platform for online sale and purchase of Johnson Products and services offered by H & R Johnson (India), a division of Prism Cement Ltd. through its various affiliates/registered dealers/sub-dealers/service providers. You acknowledge that we have the right to change or discontinue any Service at any time, without notice. You further acknowledge that we may add or modify the procedures, modes, processes or conditions of purchase at any time to adapt to changes that we may make to the Services. You agree that weshall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the Services.

The price of products offered on the Website is either equal to or lesser than the Maximum Retail Price ("MRP") i.e., the discounted rate prescribed for those products. The MRP and other statutory declarations shall be mentioned on the products and/or on its packaging in accordance with applicable laws.While we strive to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We have the right to modify the price of the product or service and contact you for further instructions via e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If we cancel the order after the payment has been processed, the said amount will be remitted to your account from which the payment was made.

For bulk purchase visit our section "Bulk Purchase" and give your details, our representative will get back to you with special prices exclusively for you.

  • We offer shipping for all the products on the Website as per our policy, which may be changed from time to time without any notice to you. Octroi charges, wherever applicable, is borne and paid by us and not to be borne by you (unless specified).
  • Our area of operation isin specific cities in Maharashtra as of now, we will start operation in other States/Cities soon.
  • Our option for mode of transportation will depend on the size, weight, and fragility of the ordered products.
  • Products will be delivered at the ground floor level of delivery address. Delivery on higher floor will be charged extra at actual as per the local delivery system.
  • Freight or shipping charges will be additional.
  • You will receive a notification specifying the mode of transport, service provider and approximate number of days for delivery. We will get in touch with you before dispatching the goods.
  • It is to inform you that the goods will be delivered subject to availability of products and you will be informed for the specific date and time as to when the delivery of goods will be executed. At the time of receipt of ordered goods, you are responsible for thorough inspection of goods whether they are as per the specifications of your order. If the ordered goods are found damaged then refuse and do not accept the delivery of goods.
  • Your shipping address, pin code will be verified with our database before you proceed to pay for your purchase. In the event your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/merchant's delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by us, in such cases wewill not be responsible for the non-delivery of the product.
  • In case you book multiple orders for the Products and Services in one transaction, we would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics' issues. If you purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses.

  • Before accepting shipment of any product, kindly ensure that the product is not damaged. If you observe that the product is damaged, request you to refuse to accept delivery and inform us at the earliest. The return process of the product may be restricted by us depending on the nature and category of the product.
  • Upon receiving your complaint, we shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we shall inform the relevant dealer/sub-dealer of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, we reserve the right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
  • Please note that once the delivered goods are accepted in good condition, we will not be responsible or liable for any refund/exchange.So, we strongly recommend that to avoid any inconvenience, visit our nearest dealer, so that you may satisfy yourself with the texture, design, color, shape and size of the product before placing an order on us.
  • Through an oversight if an order is placed twice for the same product by you, then immediately you may get one of your orders cancelled by furnishing all the details regarding the indent you had placed on us wrongly. If nothing is heard from your side, then it will be presumed that you are not interested in getting your order cancelled and the ordered material will be delivered to you.
  • If in any stage it is found that the products delivered to you are not as per specifications of the indent/order then do not open any cartons at your end and at the same time, kindly ensure that the products are intact, unused and in a re-sellable state. Your ordered material will be sent to you immediately after we receive our products back which had been delivered to you wrongly. Please note that shipping charges if any are non-refundable.
  • We recommend you to place order for extra tiles to avoid inconvenience in future. This would make you replace the tiles if broken in future. It will be difficult for us to supply the tile having same texture, design color, shape and size as has been supplied to you earlier.
  • Replacement of entire consignment or part(s) of the product can be done subject to availability with us.
  • The process for the refund or replacement will start immediately as and when we receive the consignment back. Since you are our valuable customer, the refund, if any, will be made to you as earliest as possible.

  • The original shipping and transaction charges incurred on your purchase are not refundable as part of your return, exchange or refund.
  • We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising out directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
  • We further reserve the right to make refunds at any time in connection with cases of fraud, abuse, and in other limited instances. We do not provide refunds under any other circumstances. Notwithstanding anything in this policy to the contrary, we reserve the right to finally determine in its sole discretion whether the criteria for a refund set forth in this policy have been satisfied and to request any additional information relevant to such request.
  • All refund requests must be in writing and include your name, address, e-mail address, order ID number, vehicle description, the last 4 digits of the credit card if used to purchase the product, and the reasons you are requesting a refund.
  • We are not responsible for refund requests that are not timely received in accordance with this policy for any reason, including without limitation, Web congestion, addressing mistakes, computer or Internet downloading time, or requests submitted by phone, postal mail, or any other manner not expressly provided for in this policy.
  • Refund Policy applies to products purchased online only, as defined above, purchased on the site. The refund will be credited to the credit card used for the listing purchase.

  • You agree to indemnify, defend and hold harmless H & R Johnson (India) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by H & R Johnson (India) that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms of Sale or any Additional Terms applicable to the purchase of products and services on the Website.
  • In no event shall H & R Johnson (India), its affiliates, officers, directors, employees, partners or dealers/sub-dealers be liable to you, the dealer/sub-dealer or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not H & R Johnson (India) has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, H & R Johnson (India)'s entire liability to you under this Terms of Sale or otherwise shall be the refund of the money charged from you for any specific product or service, under which the unlikely liability arises.
  • H & R Johnson (India) shall not assume any liability for the non-availability of the product, delivery of the product and the installation of the product where required.

  • These Terms of Sale and the relationship between you and us shall be governed in accordance with the laws of India without reference to conflict of laws principles.
  • You agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms of Sale or any transactions entered into on or through the Website or the relationship between You and H & R Johnson (India) shall be subject to the exclusive jurisdiction of the courts at Mumbai and You hereby accede to and accept the jurisdiction of such courts.

If you have any questions about the Terms & Conditions of Sale, please feel free to contact us at contact@johnsonstore.in or call our customer care on +91-22-30647378.